Join us
Become a volunteer
Giving time, according to what you know how to do and what you can keep up.
- Time asked for
- What you say you have. A role is sized to your availability, never the other way round.
- Skills
- No mental health training is required: none of the roles is a support role.
- Answer
- Within 48 working hours, including when the answer is no.
The platform holds up through people who give their time. The roles vary, but they have one thing in common: they are defined before they are offered, with the time they really ask for.
Where we regularly need help
- Running and moderating the online exchanges.
- Reading over and laying out the educational content.
- Helping to organise the in-person workshops, in Dakar as in Paris.
- Checking the guidance directory — quiet work, and one of the most useful: a number that no longer answers is worse than no number at all.
Write to us saying what you know how to do and how much time you have.
Two people in wheelchairs, one hand raised
The open roles
Four recurring needs, described before they are handed over
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Hosting and moderating the group sessions
Online gatherings need someone to open, hold the frame and close.
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Reviewing and laying out the content
Guides and articles go through a review before they are published.
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Helping run the workshops on site
The Dakar and Paris workshops need hands before, during and after.
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Checking the referral directory
Calling every published entry, confirming what answers, removing what does not.
What does hosting a group session ask of you, and what does it not?
A speaking circle is not a support group: it is a time when people talk to one another, and someone holds the frame so that it stays possible.
What is asked
- Opening the session, restating the speaking rules and what does not leave the room.
- Sharing out speaking time, and cutting short what overflows.
- Flagging to the team any situation that calls for a referral.
What is not asked
- No opinion on what anyone is going through.
- No decision taken alone: a professional from the platform is reachable throughout the session.
Note
- Two sessions are observed before the first one is hosted. Nobody opens a circle on day one.
What does reviewing the content ask of you, and what does it not?
The review is about clarity and vocabulary, not about substance. It is the most flexible role: it is done from where you are, in batches of two or three texts.
What is asked
- Reading for clarity: short sentences, plain words, no technical term on the surface.
- Flagging anything that slips into the language of care — the platform rules that vocabulary out.
- Checking that every page also says what it does not do.
What is not asked
- No rewriting of the substance, which belongs to the editorial team.
- No publishing: putting a text online stays a decision of the association.
Note
- A one-page review sheet is handed to you. It holds the criteria, so you never have to guess them.
What does helping at on-site workshops ask of you, and what does it not?
This is the only role that asks you to be there in person. The other three are done from wherever you are.
What is asked
- Setting up the room, welcoming people, keeping the attendance list.
- Checking that everyone leaves with the resources for their own territory.
- Tidying up, then writing down what was missing.
What is not asked
- No leading of the content, which belongs to the professional running it.
- No collecting of information about the people present beyond their attendance.
Note
- A workshop takes half a day, once or twice a month depending on the territory.
What does checking the directory ask of you, and what does it not?
This is the quietest work in the platform, and one of the most useful: the check date shown on every resource comes from here.
What is asked
- Dialling every published number, and noting what answers.
- Confirming opening hours, the language spoken and the cost of the call.
- Removing whatever no longer answers, and saying why.
What is not asked
- No conversation about a personal situation: the call checks a line, it does not ask for help.
- No judgement on the quality of the organisation called.
Note
- The work comes in batches of about ten lines, on the time zone of the country concerned.
What you will never be asked
Three limits, and they do not move
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Taking on distress in our place
No role consists of listening to someone in difficulty. That work belongs to the professionals of the platform, and it is not handed on.
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Being available at all times
You state a volume and a slot. A role that overflows is cut back or stopped.
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Justifying your departure
You stop when you want, by saying so. No length of service is required, and no reason is asked for.
Offering time
Offer your time from this page
Say which task draws you and how much time you have. We answer with a written task, which you remain free to turn down.
This cannot wait?
If you are going through a hard moment right there, right now, you do not have to come through us. Here are the immediate help resources for your territory — open with no account, and readable even with no connection.