Contact
Write to us, we answer
WhatsApp, email or social networks. We answer within 48 working hours.
Pick the one that costs you least
Take the one you already use.
- Reply time
- A reply within 48 working hours. Neither a bot nor a canned reply.
- Who replies
- Someone from the board or from the support team.
- Languages
- French and Wolof in writing. English is possible by email.
- Cost
- None. Writing commits you to nothing and requires no account.
Follow us
Our news, events and shows are also where you already are.
Writing to us
Write to us from this page
If none of the channels above suits you, this form arrives in the same place.
You are writing for a specific reason
Some requests already have their own page
- Volunteering or becoming an ambassador The open roles, and how to apply. Join us
- Proposing a partnership The three forms of partnership, and what each one commits. Become a partner
- Finding out a price What stays free, what is paid for, and when an account becomes necessary. Our offers
- Reporting a correction in the directory A number that has changed, wrong opening hours, an organisation that has closed, a resource missing. Resources and referrals
Before you write
There is no right way to begin
What should I say when I write?
Say where you are writing from
- The country, or the city: what we can offer differs between Dakar, Paris and elsewhere.
One word about what you are after is enough
- "I am not really sure why I am writing" is an acceptable sentence. You do not have to put a name to what you are going through.
You say what you want to say
- We ask for neither your full name, nor your age, nor your circumstances. If a question bothers you, you can leave it unanswered.
Writing on behalf of someone else is expected
- Many messages come from relatives. Supporting someone is tiring in its own right.
What do you keep from my message?
A message does not open a file
No account is created
- A message stays a message. You will get no follow-up simply because you wrote once.
Your details are never passed on
- Not to a partner, not to anyone. No agreement grants access to it.
You can ask us to erase it
- Say so in a message: we delete the exchange and confirm that we have.
This cannot wait?
If you are going through a hard moment right there, right now, you do not have to come through us. Here are the immediate help resources for your territory — open with no account, and readable even with no connection.