Taking back control
We will send you a link
Give the address on your account. We write to you, and the link lets you choose a new password.
Read this before asking. A new password reopens your account: your space, your appointments, your bookings. It does not reopen what the old one had sealed — your exchanges, your notes, your documents. We cannot reopen those either: we have never read them.
Two ways reopen them, and there is no third.
- Your recovery phrase. It reseals everything under your new password, from your own space, in one go.
- The old password, if it comes back to you. It no longer opens the login, but it still opens what it sealed: nothing has been erased.
With neither of the two, those contents are gone, for us as much as for you. This is not a gap we will fill later: it is the price of nobody here being able to read what you write.
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